Scoop Ninja Limited - Terms of Service

Scoop Ninja Ltd is an independently owned and operated business that specialises in providing pet waste removal services to both residential and commercial properties. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Services and Schedule:

Scoop Ninja Ltd provides pet waste removal services for both residential and commercial properties. Our service options include:

* Twice a Week(Excluding Rotorua): For clients requiring more frequent clean-ups.
* Weekly: Standard service for regular maintenance.
* Fortnightly: For properties that need less frequent attention.
* One Time Cleans.

Scheduling:

* We will set the service day for your property, we are unable to provide a specific time for the visit. To accommodate this, we will send a text message approximately 60 minutes before our Ninja arrives.
* In order to keep our prices low, we need to constantly optimise our routes for efficiency. This means scheduling flexibility is crucial, and specific times cannot be guaranteed.

Pricing:

* Our pricing is based on the number of dogs at the property and the size of the yard.
* Prices will be discussed and agreed upon during the initial consultation or upon service plan selection.
* An initial cleaning fee is charged at the start of service if it’s been more than 4 weeks since the yard was cleaned.
* Additional fees might apply for properties with unusually large areas or an excessive number of pets, reflecting the increased workload.

Billing:

* Pre-Billing: We pre-bill monthly at the start of each month. Invoices for the upcoming month will be issued five days before the end of the prior month.
* Payment Deadline: If payment is not received by the 1st of the month, service will be paused until payment is received.
* Late Payments: If payment is more than two weeks late, an initial clean fee will be applied upon resuming service.
* Payment Methods: We accept payments via credit cards and direct deposits.
* Credit Cards: Credit card details are securely kept on file by our payment processor, Stripe, and these will be automatically charged at the start of each billing cycle. By choosing to use our services, you consent to having your credit card charged.
* Cancellation: To cancel the service, 48 hours' notice is required. Customers will receive a full refund for the remaining days of the month, provided the notification was given at least 48 hours prior to the next scheduled service day.
* Service Credits: A minimum of 24 hours' notice is required to receive a credit for paused service due to client-requested changes or cancellations.
* Rate Calculation: The monthly rate is calculated by multiplying the weekly rate by 4. This structure ensures that customers are only charged for 48 weeks of the year, effectively receiving 4 weeks of free service annually.
* New Customer Billing: New customers signing up mid-month will receive a pro-rated invoice based on the number of days remaining in the month.

By agreeing to these terms, you acknowledge and consent to these billing practices.

Yard Access:

* If we are unable to access the yard due to locked or blocked gates, we will skip the scheduled scoop, but charges will still apply. We will make reasonable efforts to contact you before leaving.
* Should the customer remedy the access issue and request our return, a $5 return fee will be charged for the additional visit.
* Access to the yard must be via gates or garages; entry through homes is not permitted for security and safety reasons.
* If gates are locked, customers are expected to supply a key or the combination code to facilitate access on service days.

Aggressive Dogs:

* We are happy to scoop waste with dogs present in the yard as long as they are friendly.
* However, if your dog is aggressive or poses a flight risk, they must be kept inside or securely restrained outside during our service times to ensure the safety of our team and your pet.

Yard Condition:

* If we can't see it, we can't scoop it. If the yard is unkept, with long grass, leaves, or other debris, our satisfaction guarantee does not apply. Anything missed due to these conditions will be addressed during our next scheduled visit.
* Customers will be notified if such conditions are observed, potentially impacting the service quality.
* We can only clean areas where we have access. We will do our best to scoop under trampolines, decks, and in bushy gardens, but our satisfaction guarantee does not extend to these harder-to-reach areas.

Waste Disposal:

* We will double bag the collected waste and place it in your bin if you have one accessible outside.
* If there is no accessible bin, we will leave the bagged waste at the location of your choosing. If no specific location is designated, the waste will be left next to the gate entrance.

Weather:

* We reserve the right to cancel services due to severe weather conditions. We will scoop in most weather, except during thunderstorms or when excess water risks us causing damage to your lawn.
* If we are unable to reschedule your service within the same week, we will perform "double duty" the following week, providing an extra scoop to make up for the missed visit. No refund or credit will be issued for the missed service under these weather-related cancellations.
* However, if we cancel due to unforeseen circumstances on our part, a credit for the missed service will be applied to the following month's billing.

Holiday Schedule:

* Service schedules may be adjusted around major holidays; customers will be notified in advance if there are any changes to the regular service day.
* We are closed from Christmas Day to New Year's Day to give our hard-working staff a well-deserved break.

Satisfaction Guarantee:

* Scoop Ninja Ltd stands behind our work. If you are not satisfied with a cleanup, please notify us within 24 hours, and we will return to re-clean your yard. We aim to re-service your property within 1 business day.

Liability:

* Scoop Ninja Ltd takes every care when performing our services. However, we are not liable for any property damage or loss that may occur in relation to our services.